Returns & Refunds

At Soothwell, we stand by the quality of our products and want every purchase to be a comfortable, confident one. While we hope you’ll love your order, we understand that issues can happen—so we’ve created clear guidelines for returns and refunds.

Please read this page carefully before making a claim. By purchasing from Soothwell, you agree to the terms below.

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Order Cancellations

Once your order has been placed, it is automatically processed to ensure fast dispatch. For this reason, we cannot accept cancellations once an order has been submitted.

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Our 30-Day Quality Guarantee

We accept returns and offer refunds within 30 days of delivery only if your item is malfunctional or damaged in a way that affects its use.
  • Cosmetic damage to packaging only does not qualify.
  • All returned items must be sent back in their original condition with all included accessories.
  • Items damaged through misuse, neglect, or improper handling are not eligible for return or refund.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. You must notify us within 48 hours of delivery.
  2. Provide clear photos or a video showing the fault.
  3. If approved, we’ll arrange either a replacement or a full refund for the affected item.

Return Process

Fill out the form at the bottom of this page.
Include your order number and reason for return.

  • Our support team will review your request and contact you with return instructions.

  • Ship the item back in its original condition with all accessories included.

  • We will cover shipping costs if the item is defective

  • Once we receive and inspect your returned item, we’ll process your refund or send your replacement.

 

Important Notes

  • You are responsible for return shipping costs unless the item is confirmed defective or damaged on arrival.
  • Refunds will be issued to your original payment method.
  • By purchasing from Soothwell, you agree to these terms.

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We’re here to help.
If you have any questions before starting your return, our friendly customer care team will guide you through the process.


contact form for returns